Heywell Film Scripts Blog

Comedy. Drama. Horror. Suspense. My life AND my scripts.

Archive for February, 2007

Living La Vista Loco (Vista OS Hassles)

Posted by bobheske on February 19, 2007

I am NOT an early adopter.

But my computer shit the brick right when I was in the midst of a deadline for two feature rewrites. And the damn prices for Vista-loaded notebooks just about forced me to take the plunge.

Yes, I did my homework. I even asked the tech guys at the company I work for. They told me: Wait six months.

Instead, I went to Staples and, as my tech guys like to say, put myself on the “bleeding edge”.

After three weeks of late nights talking to HP Tech Support (AKA – India), I feel like I have been sequestered to Guantánamo Bay. Oh the torture I’ve undergone!

Hence, I have put together a brief guide of “What You Should Know About Vista” before you take the painful plunge:

1. You’re An Island – No one has experience with this monster, so your pain will be your own.

2. You’ll Be Forced to Buy New Hardware – You’ll get a great deal on your notebook, but you’ll get reamed when you realize none of your peripherals older than 2 years have drivers. My Compaq 3000 wouldn’t work on Vista. Lucky those Sunday flyers had deals on new printers – forcing me to get rid of something that worked great on XP.

3. iTunes Doesn’t Work – You’ll go to the iTunes site and your stomach will sink when you read – “Don’t do Vista until we come out with a new upgrade”. If you do take the leap, you’ll find you need to uninstall like I had to do with my Iomega CD driver R/W. Thank God my wife is still on XP and I could adopt it to her.

4. Tech Support is a Misnomer – Oh, the joy you’ll feel when you call HP’s “JP Powers Award-Winning Tech Support” and be told – “Nope, we don’t handle that. But we can connect you to our ‘Smart Friend’ tech service for the low cost of $69 for 45 minutes.” Whatever happened to paying by the hour? No-no-no my friend. It appears international rates in India have eschewed the US “hourly rate” model and only go by 45-minute increments. Less time is more money!

5. Even if you have an HP peripheral, you’re screwed – I thought I had HP over the barrel when I told them I have an HP printer I was trying to share on my network. They asked for my serial number and told me my warranty had run out. But – GREAT NEWS! – for only $32 I could extend my warranty for 1 year and get FREE TECH SUPPORT. Yippee-kay-ay!!

6. You’ll get sick of HP Support and Try Geek Squad – I did. And spent an extra $89 to get my wireless connection running. The service was OK. Until I pushed the envelope and tried to download their “FREE TRIAL” online backup service. 3 out of 4 people on the Geek Squad customer service line never heard of the product. It took me 3 hours to install the service – get the wrong files backed up – and then uninstall and cancel my subscription (otherwise, after the “FREE TRIAL” they bill you without notice).

7. Just When You Think You’re Set … You’ll find out that Final Draft doesn’t have a bug-free upgrade for Vista. Nor do they support it.

As for me, it’s another night of being chained to my keyboard and talking to HP Support (AKA – India!!). It’s 1:16 in the morning. I’m weary. Cranky. And I am the only one in my office that has to work on President’s Day. Oh, and even better news. They just gave me a new computer. I pray to God it isn’t Vista.

Posted in Screenwriting | Leave a Comment »